Customer Experience and Success with our Policy Management Software
MCN Healthcare is the industry leader in policy management software. Our software is trusted by many healthcare organizations and our Implementation Specialists and Technical Services teams are the best in the industry. We will always go above and beyond to ensure our customers’ success. Here is what our customers are saying:
I would like to thank MCN Healthcare for the policy management software that made our transition from manual to online documents easy. I must sincerely thank the MCN team for all the support during the implementation and on a daily basis. – UNIVERSITY HOSPITAL ADMINISTRATOR
The chat and call support team have been amazing…. Every time I have contacted the help team, I am beyond happy with their education, explanations, and support. I have truly found the help team to be an asset. – EAST COAST HEALTH SYSTEM
Your Customer Services Team was fantastic. They went the extra mile in helping me resolve an uploading issue. They not only walked me through the process but shared my screen so they could see what the challenge was, and then helped me to resolve the issue. I wish all companies were this way, this is what makes the world a nicer place. -HOSPITAL IN LOS ANGELES COUNTY
I just want to say how pleased we are that we selected MCN. Our team loves the software. I have to say working with our implementation specialist has been a pure pleasure. We could not have asked for a better experience. Kudos to your whole team. We appreciate it. Cheers! – PACIFIC NORTHWEST HOSPITAL AND CLINICS
- 98% Customer Satisfaction
- 99% Customer Retention
Response Time:
- Email: Under 30 minutes
- Phone: Under 30 seconds
- Chat: Under 15 seconds
Resolution Time: Under 2 Hours
Finding the Best Policy Management Software Solutions with MCN Healthcare
Our comprehensive policy management software and procedure content will help your healthcare organization succeed by:
- Providing Policy Management
- Facilitating Multi-Facility Policy Management
- Delivering Extensive Policy Content
- Enabling Improved Compliance with STAYALERT!
- Enhancing Staff Education
- Providing Contract Management
Experience Full-Service Implementation
MCN is committed to delivering an Exceptional Customer Experience throughout the implementation process. You will be assigned an Implementation Specialist who will guide you and answer any questions about product functionality. Our team provides helpful hands-on training sessions, as well as help center resources and micro-learning opportunities. Our consultants are also available to answer policy management questions as they pertain to regulatory requirements. Our team provides helpful hands-on training sessions, as well as help center resources, and micro-learning opportunities. Our consultants are also available to answer policy management questions as they pertain to regulatory requirements.
We will work collaboratively with your team to set realistic expectations and provide you with direct access to your organization’s project plan. Our team and software are ready to assist you in building compliant and efficient workflows.
We understand policies and procedures, as well as policy management, is ever-changing. Our Implementation Specialists and Technical Services Team provide the highest standard of customer service. We will be with you every step of the way. MCN solutions bridge the gap between operational processes and compliance.
Benefit from Policy Management Software Post-Implementation Support
When you are confident and set up for success, you will receive support from our Technical Services team that is second to none. Our team members are not only experts in their field, with computer science and technical backgrounds, but they also have extensive product knowledge.
At MCN, our customers come first. Connect with real humans via email, chat, or phone. Our problem management and services processes are driven by the latest IT Service Management best practices in combination with continuous feedback from our customers. We respond to and resolve any issues or concerns quickly with the personalized level of service you deserve.
About Us
MCN Healthcare is the leading provider of policy management software built specifically for the healthcare industry.
For over 35 years, healthcare organizations have benefited from MCN’s Policy Manager, Customizable Policies and Procedures, Regulatory Alerts, Learning Management System with Web-based Training, and Contract Manager products to confidently maintain compliance.
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