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HealthAlliance Case Study

MODERNIZING POLICY MANAGEMENT FOR A MULTI-HOSPITAL SYSTEM

The Challenge

HealthAlliance, which is part of a 10-hospital network, had been utilizing an aging electronic policy document system that lacked modern functionality. To ensure patient safety and that ISO 9001 requirements were being met, the HealthAlliance team, including the Director of Quality and Safety sought a better document management system that would provide accurate, updated, and readily available information. Additionally, they were looking to standardize across the network and wanted to ensure that they would receive support post-implementation, especially since they would be transitioning to new buildings during the same timeframe.

The Solution

The HealthAlliance team found that MCN was being used in other hospitals in their network, including Westchester Medical Center and MidHudson Regional. After seeing a demo of the MCN product suite, the HealthAlliance team saw a clear opportunity to review and update their policies and procedures and standardize the creation of new policies. Additionally, manual owners saw the opportunity to use inline editing and other workflow features that would make their jobs more efficient.

The MCN team provided an experienced implementation specialist to help them throughout the process. To ensure a successful rollout, it was essential to have a smooth transition to the new system. Together, MCN and HealthAlliance created a plan that would preserve the accuracy and access to critical documents during the switch to the new system and new buildings. Additionally, MCN provided clear training that allowed team members to easily adopt the new system.

The MCN team helped ensure that HealthAlliance manuals were set up to match those found in the rest of the network, making it easy for users across the hospital system to navigate MCN Policy Manager. The updates to the policy documents took twelve weeks. The switch to the new MCN Policy Manager system was completed on the same day as the move.

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We Have Peace Of Mind

MCN Healthcare has been indispensable to our accreditation compliance efforts. With StayAlert!, we have peace of mind that our policies will always be up-to-date. Denise Appel Meritus Medical Center

Bridging Gaps

MCN Solutions has helped us bridge gaps in building compliant and efficient workflows.

Michelle Antonacci Christie Clinic

MCN Stands Above and Beyond

MCN has stood out above and beyond in the industry when it comes to policy management and being able to evolve policy management at the corporate level for a very large institution. ATLANTA HOSPITAL AND CLINIC

Could Not Have Asked for a Better Experience

I just want to say how pleased we are that we selected MCN. Our team loves the software and working with our implementation specialist has been a pure pleasure. We could not have asked for a better experience. PACIFIC NORTHWEST HOSPITAL AND CLINICS

A True Asset

The chat and call support team have been amazing.... Every time I have contacted the help team, I am beyond happy with their education, explanations, and support. I have truly found the help team to be an asset. EAST COAST HEALTH SYSTEM

Superior to What We Had Before

With MCN, the ease of updating, importing, and making corrections is superior to what we had before. Now if a policy needs to be updated, leadership can easily make those updates. Tinesha Schell HealthAlliance Hospital

Light Years Ahead

With Policy Manager, MCN Healthcare has provided us a policy management system thatโ€™s light years ahead of what we had previously. Brenda Bell Poplar Bluff Regional Medical Center

Exactly What We Need

Our point of contact at MCN helped point us in the right direction and spoke to us about our challenges so we could tweak the whole rollout process to best fit our organization. Erin Meehan Christie Clinic

We Have Peace Of Mind

MCN Healthcare has been indispensable to our accreditation compliance efforts. With StayAlert!, we have peace of mind that our policies will always be up-to-date. Denise Appel Meritus Medical Center

Bridging Gaps

MCN Solutions has helped us bridge gaps in building compliant and efficient workflows.

Michelle Antonacci Christie Clinic

MCN Stands Above and Beyond

MCN has stood out above and beyond in the industry when it comes to policy management and being able to evolve policy management at the corporate level for a very large institution. ATLANTA HOSPITAL AND CLINIC

Could Not Have Asked for a Better Experience

I just want to say how pleased we are that we selected MCN. Our team loves the software and working with our implementation specialist has been a pure pleasure. We could not have asked for a better experience. PACIFIC NORTHWEST HOSPITAL AND CLINICS

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